Refund & Returns Policy
Last Updated: December 5, 2025
At ZASONE,LLC we want you to feel confident when shopping with us. If your purchase doesn’t meet your expectations or arrives damaged or defective, we’re here to help.
Please read the following policy carefully before requesting a return or refund.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
The item must be unused and in its original condition.
The product must be returned with its original packaging and accessories.
You must provide proof of purchase or your order details.
The item must not have been damaged through misuse, improper handling, or normal wear and tear.
Returns requested after 30 days may not be accepted.
Please contact us before sending any product back. Do not return an item to the manufacturer or to any address not provided by ZASONE.
2. Damaged or Defective Products
We carefully aim to provide quality products, but if your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
When contacting us, please include:
Your order number
A brief description of the issue
Clear photos or videos of the product and packaging, if applicable
Once we review the issue, we’ll guide you through the next steps.
3. Refunds
Once your returned product is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow some processing time for your bank or payment provider to post the refund to your account.
Late or Missing Refunds
If you haven’t received your refund:
Check your bank or payment account again.
Contact your card issuer or payment provider.
Contact your bank, as processing times may vary.
If you still cannot locate your refund, contact us at sales@zasone.com.
4. Sale & Promotional Items
Products purchased during a sale or promotional offer may be subject to different return conditions.
Unless otherwise stated on the product or promotion page, sale items are not eligible for refunds.
5. Exchanges
We will replace a product when it is confirmed to be defective, damaged, or incorrectly supplied, subject to availability.
If you need an exchange, contact us at:
Please do not ship the product until our support team provides return instructions.
6. Return Shipping
Unless the return is due to a defective, damaged, or incorrect product, the customer may be responsible for the return shipping cost.
Original shipping charges are generally non-refundable.
For higher-value returns, we recommend using a trackable shipping service and keeping your shipping receipt until your return has been successfully received.
7. Items That Cannot Be Returned
For safety, hygiene, licensing, or product-specific reasons, certain products may not be eligible for return.
These may include:
Products that have been used or damaged by the customer
Products missing original packaging or accessories
Downloadable or digital products
Gift cards
Products specifically marked as non-returnable
Items returned after the applicable return period
8. Gifts
If an item was purchased as a gift and qualifies for a return, the refund process will depend on how the original order was placed and paid for.
Please contact our support team with the order details, and we’ll help you with the available options.
9. How to Start a Return
Starting a return is simple.
Step 1: Contact us at sales@zasone.com with your order number.
Step 2: Tell us why you would like to return the product.
Step 3: If requested, provide photos or videos showing the product’s condition.
Step 4: Wait for our return instructions before shipping the item.
Step 5: Send the product using the instructions provided by our support team.
Once we receive and inspect your return, we’ll process the applicable refund or replacement.
10. Need Help?
We’re here to help make your shopping experience as smooth as possible.
For questions about returns, refunds, exchanges, or damaged products, contact us:
Email: sales@zasone.com
Phone: +1 (551) 296-7257
ZASONE
1001 S. Main St., Kalispell, MT 59901, USA
